Terms and Conditions

Effective Date: 11/08/2024

1. Introduction

At [Your Art Website], we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy outlines the terms and conditions for returning items and receiving refunds.

2. Return Eligibility

To be eligible for a return, please ensure that:

• The item was purchased within the last [30/60/90] days.
• The item is in its original condition, unused, and undamaged.
• The item is returned in its original packaging with all included accessories and documentation.

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized artworks.
• Items purchased on sale or with promotional discounts.
• Digital products, such as downloadable art files.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@helloartist.co with your order number and reason for return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
3. Ship the Item: Carefully package the item and ship it to the address provided. Please include the RAN and ensure the item is securely packed to prevent damage during transit.

5. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within [7/14/30] business days. Please note:

• Original shipping costs are non-refundable.
• If the item is not in its original condition, a partial refund may be issued at our discretion.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Info@helloartist.co with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

8. Cancellations

Orders can be canceled within [24/48] hours of placement. To cancel an order, please contact us at [Your Email Address] with your order number. If the order has already been shipped, please follow the return process.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at:

• Email: Info@helloartist.co
• Phone: (503) 482-9266

Thank you for shopping with [Your Art Website]. We value your business and are dedicated to providing you with a positive shopping experience.